At the outset, we welcome you to the online store of (Tarz Fashion Est.), and we are pleased to present this privacy policy, which is concerned with the information that is received, used and exchanged within the framework of the business and services provided to its valued customers.
In the event that you (the User) use the www.teraz.sa website and/or the mobile application (together referred to as the “Online Store”), this means your final and unconditional acceptance of this Privacy Policy.
Please note that this Privacy Policy is updated from time to time, and that you are obligated to comply with the most recent update of the policy posted on our website, so you should review this policy frequently for the latest versions, it is important to keep your information up-to-date, as You have access to your account information, which includes your contact information, and if you notice discrepancies in your personal information, please let us know so we can make the necessary updates or modifications.
First: the information collected from you.
Personal data: This includes your name, gender, nationality, date of birth, address, mobile number, email, payment and billing information, credit card information, bank account information, your marketing and product preferences, as well as the data you provide to obtain membership in our loyalty program and/or any data necessary to fulfill The requests specified by you and all the data we see as we may deem necessary.
General Information: This includes information we receive from you as website statistical information such as your IP address, browser type, device type, operating system, URL and cookies, transaction information you have made on our website such as sales and order history, history of correspondence or instant conversations on our site and product preferences. information you have provided to us through competitions, contests, promotions, surveys or feedback, and/or any other information we consider necessary to enhance your experience using the Site.
Second: When do we collect information from you.
- Information will be collected from you if you access and/or browse the online store or request a service such as purchasing our products through our online buying/selling platform, our mobile application or any of our other web pages, joining our loyalty program or communicating with us through Location.
We may also collect information through the use of third parties that have specialized technologies, and you may not have to provide us with the information, but in some cases if you do not, it may mean that you are unable to use our services, for example we may not be able to complete any request you wish In doing so, you may not be able to join our loyalty program 'just for you'.
- There may be other times where we collect and use your information, for example: if you choose to participate in a competition/contest, when you register to receive our newsletters or promotions, download our mobile applications, or when you contact us with your comments or questions or to provide you with support In those cases, we will collect information from you to administer and organize the relevant competition, offer or service that you have chosen, and in each such case we will collect, use and secure the information in a manner consistent with the general principles described in this policy.
Third: Where we use your information.
-Your information is used for the purposes of processing and fulfilling orders, providing you with the products and services you have requested, and because we operate over a network, your information may be used by branches, showrooms, warehouses, service centers, technical support, data centers, logistics and service providers that perform some services on our behalf such as a payment and transaction processing intermediary Online, marketing, advertising, research and/or any service necessary to process your orders, such as verifying financial transactions made on our website including performing balance checks or detecting fraud.
Our use of your information is necessary to fulfill our responsibilities to our regulators, tax officials, law enforcement or other legal responsibilities, and our use of your information is in our legitimate interests as a business organization, for example to operate and improve our services and to keep our customers informed about our products Our services and in these cases will take care of your information at all times in a manner that is proportionate and respectful of your privacy rights.
We and our service providers use your information for functional and/or marketing purposes to improve your experience when using our online store, to provide you with the best services, to ensure that our store content is presented in the most effective manner, and to provide the services you have requested or participated in, and taking into account local content requirements we may use this information To help us and our service providers learn about other devices you use eg a mobile phone, tablet, etc. We and our service providers may also use cross-device tracking and other information we know about you to serve targeted advertisements on your devices and to show you messages that are of interest to you. We collect them to improve our products and services, as well as to improve your experience when you visit our website or use our mobile application. If you do not want to accept these cookies you can block them by adjusting your Internet browser settings, and if you block them, you may not be able to use all the features of our website .
Fourth: How do we protect your information.
- The information you provide to us via our online store is stored on secure servers to protect your information from unauthorized access, disclosure or damage, and technical, physical and organizational security standards have been established to protect it, but the security of the information collection, transmission and storage process cannot be guaranteed by one hundred percent, However, we take measures to ensure that appropriate security safeguards are in place to protect your information with an adequate level of legal protection or where we are satisfied that arrangements are in place to protect your privacy rights.
We reserve the right to disclose any personal information we have relating to you if we are compelled to do so by judicial process, if requested by a government entity, or if we determine that it is necessary or desirable to comply with the law or instructions issued by the competent official authorities or protect or defend our rights in a manner complies with applicable laws, and we also reserve the right to retain personal information collected and to process such personal information to comply with accounting and tax regulations and/or any record-keeping laws.